Privacy Policy

Qbexel provides business software that helps merchants organize and automate their operations.

Automate V2 is designed to help businesses move from order confirmation to delivery, payment collection, and profit tracking in one system.

This Privacy Policy applies when:

• a business signs up for or uses Automate V2;
• a business connects Facebook, Instagram, WhatsApp, website, courier, inventory, payment, or other business tools to Automate V2;
• order information, business records, or customer data are processed through Automate V2;
• any person interacts with an Automate V2-powered business workflow.

This Policy does not replace the privacy policies of Facebook, Instagram, WhatsApp, courier providers, payment providers, or any other third-party service you may use together with Automate V2.

We collect information in several ways, depending on how Automate V2 is used.

We use collected information to provide, maintain, and improve Automate V2. In particular, we may use information to:

• operate the Service;
• help businesses capture and organize orders;
• understand order details and customer requests;
• match message content to product and inventory data;
• confirm, record, and organize orders;
• support shipping and courier booking;
• track order status and delivery progress;
• record payments, returns, cancellations, and adjustments;
• generate accounting records and profit summaries;
• help businesses monitor stock and avoid overselling;
• identify unusual or risky delivery patterns where the client uses that feature;
• provide customer history and business performance insights;
• troubleshoot technical problems;
• improve product quality and reliability;
• communicate with business clients about account updates, support, and service notices;
• comply with legal obligations and enforce our terms.

Automate V2 is a business operations system designed to help businesses move from order confirmation to delivery, payment collection, and profit reconciliation.

Automate V2 does not use Platform Data for unrelated advertising or to sell customer data.

We do not sell personal data. We may share information only in limited situations:

Our clients use Automate V2 to run their businesses more efficiently. Depending on the setup, clients may use the Service to:

• capture orders from chat platforms, websites, or spreadsheets;
• automate sales and order workflows;
• confirm orders;
• manage shipments;
• track payments and cash flow;
• reduce manual data entry;
• protect inventory;
• review returns and cancellations;
• monitor profits and winning products;
• keep business records organized.

Clients are responsible for making sure they have the right to collect and use the customer data they connect to Automate V2.

We keep information for as long as needed to provide the Service, operate accounts, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on:

• the type of data;
• the client’s account settings;
• the Service being used;
• legal, tax, or accounting requirements;
• whether data is needed for support, safety, or security.

When data is no longer needed, we take reasonable steps to delete, anonymize, or archive it where appropriate.

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or alteration.

These safeguards may include:

• access controls;
• authentication measures;
• encryption where appropriate;
• secure hosting;
• logging and monitoring;
• role-based access to sensitive systems;
• backup and recovery procedures.

No system is completely secure, and we cannot guarantee absolute security.

Depending on the account and the applicable law, clients may be able to:

• access account information;
• update business details;
• manage connected integrations;
• export certain records;
• delete selected content;
• disconnect a platform or service;
• close their account.

If a business disconnects a platform or deletes its account, some information may still remain for legal, accounting, backup, or security reasons.

If our website or dashboard uses cookies or similar technologies, they may be used to:

• keep you signed in;
• remember preferences;
• improve website performance;
• measure usage;
• support security and fraud prevention.

Users may be able to control cookies through browser settings, though some features may not work properly without them.

Because Automate V2 may use cloud infrastructure, service providers, or integrations in different countries, information may be processed outside the country where it was collected.

Where required, we take steps to help protect information in accordance with applicable law.

Automate V2 may connect to third-party platforms and tools, including but not limited to:

• Facebook;
• Instagram;
• WhatsApp;
• courier systems;
• payment processors;
• website and e-commerce platforms;
• analytics or hosting providers.

We are not responsible for the privacy practices of third parties. Their use of information is governed by their own policies and terms.

Automate V2 is intended for businesses and business users. We do not knowingly collect personal data from children under the age required by applicable law without proper authorization.

If you believe a child has provided personal data through Automate V2, please contact us so we can review and take appropriate action.

If you use Automate V2 as a business client, you are responsible for:

• making sure you have the right to collect and process customer data;
• providing appropriate notices to your customers;
• obtaining any required consents;
• using the Service in compliance with applicable law;
• keeping your login credentials secure;
• reviewing your own privacy and compliance obligations.

You should not upload or process data that you are not permitted to use.

Qbexel generally acts as a service provider or processor for business clients when we handle Platform Data and business customer data on their behalf.

This means:

• the client business decides how to use the data for its operations;
• we process data to provide the requested service;
• we do not use client data for unrelated purposes;
• we do not sell client data.

We may send account-related messages such as:

• onboarding updates;
• service notices;
• billing messages;
• support replies;
• product updates;
• important policy changes.

Where required, marketing communications may be sent only in accordance with applicable law and the user’s preferences.

We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or operational practices.

When we do, we may update the “Last updated” date at the top of this page. Continued use of Automate V2 after an update means you accept the revised Policy.

If you have questions about this Privacy Policy or how we handle information, please contact us at:

Qbexel

rd 1, nikunja 2, khilkhet, Dhaka

Email: business@qbexel.com

Phone: +8801982780739

In simple terms, Qbexel uses business and platform data only to run Automate V2 for our clients. Automate V2 helps businesses turn orders into organized shipping, payment, inventory, and profit records. We do not sell personal data, and we do not use client data for unrelated advertising.